Coordinates all upgrade/update notifications to SaaS customers
Creates supporting documentation to assist various lines of business to be successful with implementations
Documents RCA/ISR documents for customers after an incident occurs
Assists with customer escalations
Assists multiple lines of business to ensure customer success
Assists with migration of prospective data from client ERP
Trains new clients on the functionality of Ellucian CRM Recruit
Maintains projects from beginning to end - full implementation
Assists with technical troubleshooting and issue resolution
Applies institutional branding for Ellucian CRM Recruit websites
Trains other team members on technical aspects of implementations
Creates custom application imports for Ellucian CRM Recruit
Assist with project tasks alongside Project Manager during implementations
Assists with migration of prospective data from client ERP
Trains new clients on the functionality of Ellucian CRM Recruit
Maintains projects from beginning to end - full implementation
Assists with technical troubleshooting and issue resolution
Applies institutional branding for Ellucian CRM Recruit websites
Trains other team members on technical aspects of implementations
Creates custom application imports for Ellucian CRM Recruit
Provide excellent customer service
Meet and exceed monthly sales quotas
Update and maintain individual and business mobile phone accounts
Assist with entry level technical support
Microsoft Certified Professional
Microsoft Windows, Linux Desktop and Server, macOS
Experience with MySQL and Oracle Database
Microsoft Dynamics CRM
Ellucian CRM Recruit
Microsoft Office Suite