Michael Gomez

A seasoned Technical Writer and Enablement Specialist with 10 years of experience bridging the gap between software development and end-users. My background in Information Systems, coupled with expertise in SaaS and Cloud environments, allows me to translate complex roadmaps into clear, actionable documentation and help articles.

I specialize in reducing technical friction to decrease support tickets and accelerate global team adoption of new technology. Proficient with industry tools, including ServiceNow, Git, Jira, and Confluence, and experienced in Agile methodologies.